Serge Thorn

Extensive business experience

Serge has worked in the IT Industry for over 25 years, in a variety of roles, which include; Development and Systems Design, Project Management, Business Analysis, IT Operations, IT Management, IT Strategy, Research and Innovation, IT Governance, Architecture and Service Management (ITIL).

He has more than 20 years of experience in Banking and Finance and 5 years of experience in the Pharmaceuticals industry.

Among various roles, he has been responsible for the Architecture team in an international bank, where he gained wide experience in the deployment and management of information systems in Private Banking, Wealth Management, and also in IT architecture domains such as the Internet, dealing rooms, inter-banking networks, and Middle and Back-office. In a Biotech/Pharmaceutical company, he has also been in charge of the reorganization of the IT Department, implementing Service Management based on ITIL Best Practices, and deploying new processes (Operational Excellence program). He then took charge of IT Research and Innovation (a function which consisted of motivating, encouraging creativity, and innovation in the IT Units), with a mission to help to deploy a TOGAF based Enterprise Architecture, taking into account the company IT Governance Framework. He also chaired the Enterprise Architecture Governance worldwide program, integrating the IT Innovation initiative in order to identify new business capabilities that were creating and sustaining competitive advantage for his organization.

Serge has been a regular speaker at various conferences: MarcusEvans, the Open Group, the itSMF and several Biotechnology conferences. His topics have included, "IT Service Management and Enterprise Architecture", "IT Governance", "SOA and Service Management", and "Innovation". Serge has also written several articles and whitepapers for different magazines (Pharma Asia, Open Source Magazine). He also has his own blog.

He is also the Chairman of the itSMF (IT Service Management forum) Swiss chapter.

Education and diversity

Serge has two daughters and lives in Geneva, Switzerland. He loves to travel and has several hobbies including Scuba diving, skiing, music, social networking, and gastronomy!